Your questions, answered.
We believe in transparency and want to ensure you have all the information you need about The Rustic Glow Co. and our handcrafted body scrubs. Explore the most common questions our customers ask, from how to use our products to our unique small-batch process.
Frequently asked questions
We've gathered the most frequently asked questions to help you better understand our products, our process, and how we can bring a touch of natural radiance to your skincare routine. If you don't find what you're looking for, feel free to reach out!
How often should I use it?
2–3 times per week is ideal for most skin types. This keeps skin smooth without over-exfoliating.
Is it safe for sensitive skin?
Our scrubs are made with simple ingredients like sugar and coconut oil. However, we always recommend doing a small patch test first if you have sensitive skin.
How long does it take to process my order?
Because each scrub is handcrafted in small batches, please allow 2–4 business days for processing before your order ships. I carefully prepare and package every order to ensure it arrives beautifully and safely.
How long does shipping take?
Once shipped, most orders arrive within 3–7 business days depending on your location. You’ll receive tracking information as soon as your package is on its way.
How much is shipping?
We offer a flat rate shipping fee of $7.50 to keep things simple and transparent. Occasionally, special promotions may include free shipping.
Will I receive tracking information?
Yes! As soon as your order ships, you’ll receive an email with tracking details so you can follow it every step of the way.
Do you offer gift wrapping or special notes?
Yes. We love being part of special moments. You can select gift packaging at checkout and include a personalized note — just leave your message in the provided field.
Why choose natural ingredients?
I choose natural, recognizable ingredients like sugar and coconut oil because skincare shouldn’t feel complicated or filled with unnecessary additives. Every ingredient has a purpose — to gently exfoliate, deeply nourish, and leave your skin feeling healthy and radiant.
What makes The Rustic Glow Co. special?
What makes The Rustic Glow Co. special isn’t just what’s inside the jar — it’s how it’s made. Each scrub is handcrafted in small batches from my home, with patience and care. Nothing is rushed. Nothing is mass-produced. Every jar represents hard work, heart, and the desire to create something meaningful for other women who deserve a moment of softness in their day. It’s simple ingredients. Small-batch care. And a glow that feels personal.
Still have questions?
Can't find the answer you're looking for? We're always here to help! Reach out to our friendly team, and we'll be happy to provide the information you need to make your skincare journey with The Rustic Glow Co. as smooth and glowing as possible.